Req ID: 292775
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Sr Desktop Support Technician to join our team in Los Angeles, California (US-CA), United States (US).
**This role requires working onsite daily at our client's facility and requires employee to be fully vaccinated on or before start date, to the extent required by applicable law.
Day to Day job Duties
- Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices.
- Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices.
- Diagnose and resolve software issues, operating system issues, and network issues.
- Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues.
- Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs).
- Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes.
- May travel to remote/off-site locations as requested
- Lots of walking between end users on large campus
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Basic Qualifications:
- 3+ years of experience in hands-on enterprise level desktop environment
- Ability to lift up to 40 lbs.
Additional Skills:
- Certification in CompTIA A+
- Ability to travel between office locations within greater Los Angeles and its surrounding areas.
- Physically able to lift and move Enterprise and Client technology hardware in our customer environments
- Hands-on experience troubleshooting network issues, printer problems, network connectivity, WAN, and internet-related issues
- Comprehensive understanding of basic networking concepts
- Experience supporting and managing Microsoft Windows in a domain environment.
- Strong documentation skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to multitask and stay organized.
- Proficiency with Office 365, Microsoft Outlook, and Microsoft Excel.
- Positive, self-motivated, and a team player with an independent and helpful demeanor.
- Experience with Apple Mac OS and/or iOS
- Experience with Mobile Device Management (MDM) such as Airwatch or JAMF
- Certifications in Microsoft Office 365
- Microsoft Technology Associate certification
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $28.50 - $36.25/hour. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
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About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Nearest Major Market: Los Angeles
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