Req ID: 306902

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Software Development Advisor to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Tibco Support - Analyst

Job Description

As a Tibco Support Analyst, you will be responsible for:

• L2 and L3 production support including corrective, preventive, adaptive and perfective maintenance.
• Taking the ownership of reported issues and making sure that they reach the desired resolution - including troubleshooting, internal communication, and providing feedback on a regular basis.
• Making sure the inter and intra team coordination for effective resolution of the incidents.
• Supporting and maintaining the Tibco runtime platform.
• Leading the activities such as production monitoring, break fix resolution including bridge calls, problem solving, gap analysis and configuration correction.
• Meetings with vendor support for any version updates and implementing it in all the environments.
• Documenting the support processes for existing and new applications, SOPs for P1/P2/P3 incidents, monitoring jobs, emails, alerts and creating reports based on activities.
• Identifying automation opportunities, reducing manual activities, documenting support activities, and partnering with development team on project and enhancement work.
• Notifying, escalating on support failures, managing incident and problem tickets.
• Supporting production implementations and post-change validations.
• Supporting existing production applications including monitoring and break fix resolution.
• Transitioning the project deliverables to the production support team including modification of the existing applications to resolve production issues or enhance the existing capabilities or a new application.
• Ensuring quality, maintainability, reusability of automation and core components.

• 3-5 years of hands-on support experience working in integration domain Tibco suite of products including: Tibco BW, Tibco Administrator, Tibco EMS, Tibco Business Connect
• 3+ years of experience performing operations support for mission critical, high-performance Tibco integrations, most preferably on Tibco 5.x.
• 3+ years of experience in B2B integrations managing the Partner Onboarding including establishing connections over various protocols i.e EDI X12, EDIFACT, EZComm.
• Strong technical knowledge and a very good understanding of the various integration patterns.
• Hands-on knowledge of different data formats like (XML, JSON, Flat files, etc.).
• Experience working with Technology Information Security and Risk teams to implement solutions that adhere to security policies.
• Excellent analytical skills with the ability to understand and clarify complex issues and solutions.
• Excellent oral and written communication skills.
• Willing to work on rotation-based shift / weekend shift/on-call support.
• Adhere & Maintain Response and Resolution within SLA.

• MuleSoft Anypoint Platform and experience performing operations support for mission critical, high performance.
• Experience with KAFKA.