NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow Technical Consultant to join our team in Hyderabad, Telangana (IN-TG), India (IN).
Job Description - Service Now Virtual Agent Developer
Note: Each developer will be India-based and will be required to work 100% from an NTTD office.
Play a critical role in developing and implementing intelligent virtual agents to enhance user experiences and streamline processes within the ServiceNow platform.
2+ years of experience with the ServiceNow ITSM Virtual Agent platform
Virtual Agent Designer
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Decision trees
Intents
NLU capabilities
Understand basic foundation of Natural language processing (NLP) - to create natural and user-friendly conversations
ServiceNow Teams integration experience
Develop/maintain custom integrations, APIs with internal VA's in ServiceNow and external API systems
Seamless data flow and process automation
Continuously analyze for improvements to enhance accuracy, user satisfaction, and efficiency
Participate in code reviews, knowledge sharing and technical guidance as needed
Service Now developer experience (Java Script Experience in ServiceNow Environment)
Experience navigating/creating/modifying Service Now Records
Ideally Experience with Customization of Service Now Virtual Agent
Catalog Developer - Workflow on backend
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
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