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Key Responsibilities
• Solution Architecture & Design:
o Lead the design and architecture of scalable, robust, and innovative custom applications using ServiceNow AppEngine.
o Develop technical architecture documents, high-level and detailed design specifications to guide development teams.
• Application Development & Implementation:
o Oversee the full lifecycle of application development on the ServiceNow platform, from concept to deployment.
o Collaborate with business stakeholders to gather requirements and translate them into technical solutions using ServiceNow AppEngine.
o Ensure that applications are developed in accordance with best practices, governance standards, and security requirements.
• Integration & Customization:
o Design and implement complex integrations between ServiceNow and other enterprise systems using REST/SOAP APIs, IntegrationHub, and custom scripts.
o Customize and enhance existing ServiceNow applications to meet evolving business needs.
• Leadership & Mentoring:
o Provide technical leadership and mentorship to development teams, fostering a culture of innovation and continuous improvement.
o Enable a citizen Developer community with corresponding best practices and predefined standard governance mechanisms
o Be the single point of contact for technical questions and guide through the Development journey
o Lead architectural review sessions, code reviews, and performance tuning efforts.
• Strategic Planning & Execution:
o Collaborate with IT and business leaders to align ServiceNow solutions with organizational goals and strategies.
o Identify opportunities for process optimization and automation using ServiceNow capabilities.
o Drive the adoption of new ServiceNow features and capabilities, staying current with platform advancements.
• Global Governance & Methodology:
o Work within the global ServiceNow platform governance framework, ensuring compliance with globally defined methodologies and processes.
o Adapt and implement global standards, guidelines, and best practices to meet local requirements while maintaining alignment with overall governance.
o Participate in global governance meetings and contribute to the continuous improvement of the ServiceNow governance model.
• Quality Assurance & Support:
o Establish and enforce quality assurance standards and best practices for ServiceNow application development.
o Provide advanced technical support and troubleshooting for complex ServiceNow issues in alignment with the global AMS.
o Ensure the reliability, availability, and performance of ServiceNow applications in alignment with the global AMS.
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Qualifications & Experience
• Education:
o Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.

• Experience:
o At least 5 years of hands-on experience with ServiceNow platform development and architecture.
o Proven track record in designing and deploying custom applications using ServiceNow AppEngine.
o Extensive experience with AppEngine, ITSM, ITOM, ITBM, HRSD, CSM modules of ServiceNow.
o Experience working within and adhering to a global IT governance framework.
• Technical Skills:
o Deep expertise in ServiceNow AppEngine, Flow Designer, UI Builder, and IntegrationHub.
o Proficiency in scripting languages such as JavaScript and familiarity with front-end technologies (HTML, CSS, AngularJS).
o Strong understanding of API integration techniques and data management principles.
o Familiarity with Agile/Scrum methodologies and DevOps practices.

• Certifications:
o ServiceNow Certified System Administrator (CSA).
o ServiceNow Certified Application Developer (CAD).
o ServiceNow Certified Implementation Specialist (CIS) for at least one ServiceNow module.
o Additional ServiceNow certifications are a plus.

• Soft Skills:
o Excellent problem-solving and analytical skills with a keen attention to detail.
o Strong leadership and team management abilities.
o Exceptional communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders.
o Self-motivated and capable of managing multiple priorities in a fast-paced environment.

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About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this role is (HOURLY RATE 90 TO 100 MAX). Actual compensation will depend on several factors, including the candidate's relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.