6-9 years of experience into Production Support
Windows Server/Linux, MSSQL, Oracle DB knowledge is required
Tomcat, ActiveMQ, JBoss - any of the deployment tool knowledge is required
Hands-on experience on ticketing tools (Jira / Freshdesk).
Hands-on experience into Windows and Linux and application support and knowledge deployment installations Perform production support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs.
Readiness to work shifts and/ or be on call and/ or put in extra hours for task closure.
Should be strong in debugging and troubleshooting.
Ensure that communications to key stakeholders are provided in a concise and timely manner.