Req ID: 301165

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Architect to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

Responsibilities:

• Leading the effort for defining the strategies for data architecture, design & build across salesforce platform.
• Define application architectural design and solution to align with integration strategies across different application/system & platforms.
• Analysis of business requirement and design technical solution based on salesforce best practice development.
• Analyze business requirements and design technical solution by modelling requirements and applying standard development best practices.
• Manage project lifecycle and delivery, requirement estimation, design and solution development as per business requirement by analyzing existing and newly proposed business processes
• Manage backlog estimation, requirement, impact analysis, design and development.
• Work closely with developers, admins, BAs to mitigate any system performance risk by evaluating the development work very closely.
• Interact with business SMEs to understand business processes and come up with technical solution.
• Leading technical teams for design, development, configuration, integration, and testing effort including platform maintenance and production support in compliance with best practices.
• Implementation of full-life cycle large/small scale projects from inception to final production deployment.
• Manage salesforce project delivery, requirement estimation, design, and development efforts.
• Process automation, design, coding, and configuration assessment for improved platform performance.
• Building custom solutions by defining the data/application architecture and design on business functions.
• Technical and domain knowledge sharing across various business units within the organization.
• Conduct code reviews, troubleshooting technical issues, documenting designs and best practices.
• Collaborate with Salesforce Admins, Business Analysts, and Developers to mitigate any system risk.
• Acting as a Salesforce CRM technical POC between key business stakeholder and sales teams.
• Performing periodic code/configuration reviews as per the salesforce best practices across the platform.
• Leadership communication for updates on production issues, technology glitches, and system upgrades.
• Create and maintain documentation on processes, policies, application configuration and help-related materials for users as Salesforce and associated applications are developed.
• Regularly report on support activities, including detailed root cause analyses and strategic recommendations for reducing future support issues, thereby optimizing technical solutions and enhancing the ROI on our Salesforce investment.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Follow the standard coding principles while developing/maintaining the new/existing functionality as a part of application development.
• Monitor and support escalated severity Salesforce Cases.
• Escalate higher severity Salesforce Cases to either Salesforce Admin team or Salesforce Development team
• Submit business process improvement ideas that translate into actionable solutions to enhance business and user experience

• Excellent project management skills and a positive attitude.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
• Creative and analytical thinker with strong problem-solving skills.
• Must demonstrate exceptional verbal and written communication skills.
• Must demonstrate ability to communicate effectively at all levels of the organization.
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes.

• Minimum five (6) years of experience as a Salesforce.com architect in Sales Cloud, Service Cloud
• Previous experience working in a SCRUM or agile environment.
• Saleforce.com Certified Administrator certification, Certified Platform Developer I
• Preferred certifications: Certified Platform Developer II, Platform App Builder, Data Architect, Integration Architect, Application Architect.
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
• Strong understanding of Salesforce.com best practices and functionality.
• Strong data management abilities.
• A documented history of successfully driving projects to completion.
• A demonstrated ability to understand and articulate requirements.