Position's General Duties and Tasks

In these roles you will be responsible for:

• Provides end-to-end management of training batches.

• Conducts/facilitates training programs.

• Continuously reviews, upgrades and develops assessments and question banks.

• Conducts and evaluates assessments.

• Develops and manages training content.

• Conducts training needs analysis and training need Identification and reports findings to leadership.

• Liaises with multiple stakeholders to maintain training pipeline.

• Shares learning data with accounts/ individual associates maintaining SLA's.

Requirements for this role include:

• High school Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.
• 5+ year experience in customer service.
• 5+ years of experience that required a knowledge of healthcare insurance policy concepts.
• 5+ year of experience in a professional/office related role that required you to communicate (oral/written) effectively with internal team members and external customers.
• 5+ years of experience using a computer with Windows PC applications.
• Basic curriculum design skills.
• Basic training / delivery skills.
• Basic facilitation skills, both virtual and face-to-face, including the ability to engage employees and facilitate their learning of leadership, professional and communication topics.
• Good oral and written communication skills in all types of situations.
• Strong attention to detail and client service skills.
• Strong organization and time management skills.