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Operations Processing Associate

AT NTT DATA Services
NTT DATA Services

Operations Processing Associate

Gurgaon, India

Activities to be performed

  • Review and process basic customer transactions
  • Investigate and resolve data or account discrepancies
  • Input, edit and maintain customer account information
  • Escalate issues in a timely manner to a supervisor - when unable to resolve/ understand customer request
  • Serve as a liaison between company client, end customers and various other stakeholders
  • Demonstrate good interpersonal and customer relationship skills
  • Document all activities and actions required to successfully resolve customer issues
  • Always provide efficient and courteous service to customers
  • Apply in-depth knowledge of systems and operations in support of assigned customer group
  • Follow policies and procedures to meet all client, NTT DATA and regulatory requirements, related to billing and payment, release of information, record retention, privacy, and confidentiality

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Requirement
  • Open to work in 24 x 7 environment, especially US shifts
  • 6+ months of experience using Windows PC applications, including MS Office, which require use of keyboard, screen navigation and awareness of internet
  • Ability to type at minimum 25 WPM with 90% accuracy
  • Strong attention to detail, time management and organizational skills

Client-provided location(s): Gurugram, Haryana, India
Job ID: NTT_DATA-298128
Employment Type: Other