Job Description-

§ Good knowledge of Microsoft 365 cloud services and applications, such as Exchange online, SharePoint Online, OneDrive for Business, and Teams.
§ Microsoft administration tools, such as Microsoft 365 admin center, Security and Compliance center, Exchange Online admin center, and PowerShell.
§ Create and manage groups, distribution lists, shared mailboxes, and resources using Microsoft 365 admin center and Exchange Online.
§ Individuals understand their own area and can perform all facets of their role. Good analytical and problem-solving skills - Energetic, self-motivated, and self-sufficient in accomplishing tasks.
§ Resolving and troubleshooting the O365 issues and incidents and escalating them to Microsoft support when needed.
§ Good problem-solving and analytical skills, such as identifying, diagnosing, and resolving issues.
§ They have experience in most issues that may arise, although require guidance with new assignments.
§ Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
Regularly exercises discretion and independent judgment on technical matters.
§ Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
§ Builds deeper understanding of processes, procedures, customers and organization.

Qualifications

§ 4-5 years of experience in supporting Office 365 environments, with a focus on Exchange, Teams, and SharePoint platforms
§ Proficient on Messaging technologies- O365, Exchange on-premises environment and Outlook (All versions)
§ Troubleshooting skills on end user support tasks, recipient management, client & application troubleshooting and server support
§ Knowledge on ITSM tools/platform to perform Request, Incident, Change management.
§ Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
§ Flexible working in shifts supporting 24X7 steady state operations.
§ Should have Good Experience in Customer Coordination (understand customer needs and providing solutions).
§ Candidates must have excellent customer service, problem solving, and communication skills.
§ Microsoft Office 365 certification is a plus.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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