Req ID: 292224
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ITIL Process Analyst to join our team in Remote, Karnātaka (IN-KA), India (IN).
The BPC works closely with clients to design, implement, and optimize business processes using the ServiceNow platform. Leveraging your expertise in ServiceNow solutions and your deep understanding of various industries, you will contribute to transforming our clients' operations, enhancing efficiency, and driving innovation. This role requires a combination of technical proficiency, process design acumen, and excellent communication skills to effectively bridge the gap between technology and business needs.
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Key Responsibilities:
- Collaborate with clients to gather and analyse business requirements, translating them into effective and efficient ServiceNow-based solutions.
- Design end-to-end business processes, ensuring alignment with industry best practices and client objectives.
- Identify opportunities for process improvement, automation, and innovation within client organizations.
- Provide guidance to technical teams during development and integration phases to ensure successful implementation.
- Establish and maintain strong relationships with client stakeholders, acting as a trusted advisor on ServiceNow-related matters.
- Develop change management strategies to facilitate smooth transitions to new processes and technologies.
- Deliver training sessions and workshops to clients' end-users, ensuring effective adoption and utilization of the implemented solutions.
Qualifications:
- Proven experience (4+ years) as a Business Process Consultant, Process Analyst, or similar role, with a focus on implementing solutions using the ServiceNow platform.
- Strong understanding of ServiceNow modules such as ITSM, ITBM, CSM, HR Service Delivery, etc.
- Certification in ServiceNow Administration, Implementation, or related domains is highly desirable.
- Solid grasp of business process management principles, methodologies, and tools.
- Excellent analytical, problem-solving, and interpersonal skills.
- Exceptional communication skills, both verbal and written, with the ability to effectively convey complex technical concepts to non-technical stakeholders.
- Experience in client-facing roles, with the ability to build and maintain strong relationships.
- Project management experience, including familiarity with Agile and Waterfall methodologies.
- Willingness to travel as required for client engagements.
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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