Req ID: 301485
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ITIL Incident Manager to join our team in Washington, District of Columbia (US-DC), United States (US).
Day to Day Job Duties:
- Effectively serves as ITIL Incident Manager
- Guides support teams with the identification, troubleshooting, and resolution processes of Incident Management
- Executive Level communication, organizational, and motivation skills
- Attends and provides assistance in the coordination of troubleshooting bridges for all priority incidents (from low-priority to Crisis)
- Works closely with all departments and day-to-day operations personnel to document outage updates
- Assist in identifying trends and create reports as necessary.
- Hosts Major Incident bridges during major incidents working with department heads/leads to work towards major incident resolution
- Guides technicians in fully documenting their assigned tickets to show all work performed in order to pass SLRs
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Basic Qualifications:
- Active Interim Secret clearance required
- Bachelor's Degree or equivalent combination of education and work experience
- Minimum 3 years of relevant work experience to include, business analysis experience, and technical writing/editing experience
Preferred Qualifications:
- ITIL Foundations-level certification
- Six sigma experience
- Related technical certifications in data networking, mid-range and mainframe OS and hardware architecture, storage systems, database, or software design a plus
- Thorough knowledge of IT concepts, strategies, and methodologies
- Thorough knowledge of business functions and extensive understanding of business operations, strategies, and objectives
- Extensive knowledge of Process and IT service management concepts
- Experience in technical problem solving and crisis management concepts
- Ability to promote a team environment
- Executive-level communication skills
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is Min: $45,216 - Max: $94,200. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
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About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Nearest Major Market: Washington DC
Job Segment: Six Sigma, Technical Writer, Mainframe, Database, Consulting, Management, Technology