Req ID: 295289

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Senior Delivery Manager to join our team in Phoenix, Arizona (US-AZ).

Delivery Manager with BI & Analytics Specialty with Pre-Sales Experience

We are seeking a highly skilled and motivated Delivery and BI & Analytics Specialist with strong pre-sales experience to join our team. The ideal candidate will be responsible for understanding client needs, designing tailored BI solutions, and supporting the sales team with data-driven insights. This role requires a blend of technical expertise, business acumen, and exceptional communication skills.

• Responsible for Day-to-Day Operational Management of NTT DATA accountable services across all service towers.
• Maintain and execute Continuous Service Improvement Plans.
• Ensure Service Improvement Plans exist for any areas not performing to contracted service levels.
• Ensure NTT DATA delivers to contractual commitments to customer.
• Populate internal reporting tools on weekly basis (i.e. Client Delivery Central and Service Excellence Portal) with RAG status of account delivery/relationship/financials. Ensure plans exist to turn any Amber/Red status to Green with clear Go to Green Plan dates.
• Manage Outage/Escalation/Missed SLA incidents.
• Ensure available automation/efficiency programs are implemented and executing appropriately.
• Manage Sales Enablement - ensure tight integration with delivery teams.

• Deliver P&L for account inclusive of revenue, cost, and margin.
• Ensure accurate and timely revenue/cost/margin forecasts for assigned account.
• Responsible for cost management to AOP/POS and variance action plans.
• Deliver documented Action Plan to close gap of forecast to AOP (Productivity items and Growth items).
• Manage account Ramp-up / Ramp-down processes

• Service Delivery Governance - Customer facing communication responsibilities.
• Function as Relationship Management main contact for client Operations Leadership.
• Work collaboratively with Client Executive to develop customer relationships, identify and manage relationship risk.
• Responsible for holding Customer Governance meetings and accountable for ensuring Crisis Management/Business Continuity Plans are developed and active.
• Provide Client Excellence Updates to Senior Leadership.
• Build and sustain effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience.
• Responsible for improving Client Satisfaction with Delivery Excellence. As needed, develop Client Satisfaction Improvement plans in partnership with the Business Unit Client Executive in response to NPS Feedback.

• Pre-Sales Support:
• Collaborate with the sales team to understand client requirements and translate them into BI and analytics solutions.
• Develop and deliver compelling presentations, demos, and proof-of-concept (PoC) models that showcase the value of BI tools and analytics.
• Provide technical guidance and support during the pre-sales process, addressing client queries and concerns.
• Solution Design & Development:
• Design and implement end-to-end BI and analytics solutions, including data modeling, ETL processes, and reporting dashboards.
• Analyze complex business data to identify trends, patterns, and insights that drive strategic decision-making.
• Develop customized reports and dashboards using BI tools like Power BI, Tableau, or QlikView.
• Client Engagement:
• Work closely with clients to understand their business objectives, data requirements, and challenges.
• Translate client needs into actionable technical specifications and deliver high-quality BI solutions.
• Provide ongoing support and training to clients, ensuring they can effectively use the BI solutions implemented.

• Maintain a deep understanding of BI tools, analytics platforms, and emerging technologies.
• Stay updated on industry trends and best practices in data analytics and business intelligence.
• Contribute to the continuous improvement of BI processes and methodologies.
• Collaborate with cross-functional teams, including data engineers, analysts, and project managers, to deliver comprehensive solutions.

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
• 5+ years of experience in business intelligence, data analytics, or a related field.
• Proven experience in a pre-sales role, with a track record of successfully supporting sales teams and closing deals.
• Proficiency in BI tools such as Power BI, Tableau, QlikView, or similar platforms.
• Strong understanding of data modeling, ETL processes, and database management.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and manage multiple projects simultaneously.
• Exceptional communication and interpersonal skills.
• Knowledge of programming languages (e.g., SQL, Python) is a plus.

• Experience with cloud-based BI solutions (e.g., Azure, AWS, Google Cloud).
• Familiarity with CRM systems and how BI integrates with them.
• Industry certifications in BI or data analytics.
• Experience in data storytelling and visualization best practices.
• Current with Gen AI topics