NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.
NTT DATA Services is currently looking for a Helpdesk Analyst - Bilingual (English-Deutsch) to join our team in Mexico (100% Remote).
Activities:
- General L1 support for hardware and MS Office packages
- Advance technical support for in-house applications and developments
- Answer technical support calls providing and escalating to other support groups
- Provide support based on email generated requests or reports
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
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Basic Qualifications:
- To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)
- Finished high school (a copy of your official certificate of completion will be requested)
- Availability to work 45 hours per week
- Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)
- Advanced English & Deutsch (excellent pronunciation and fluency, C2 or native preferably)
- Looking to work in IT Environment
- 6 months of experience in Customer Service and/or Tech Support
- Have basic troubleshooting skills
Benefits and Perks:
- Competitive salary
- Permanent contract from day 1
- Savings Fund- 13% of base salary (Capped by law)
- Grocery Tickets - 12% of base salary (Capped by law)
- 30 days of Christmas bonus
- 12 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (with full coverage such as wife/husband and children)
- Life insurance
- Dental Insurance (with full coverage such as wife/husband and children)
- Discounts with selected Optics
- Opportunity to grow in the company
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About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
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