Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

Basic Qualifications:

Helpdesk Associate at Grade-4 position in Service Desk

Must be a Graduate.

Good communication skills with 6+ months of international calling experience

Good comprehension & writing skills

Must possess excellent customer handling skills