#INDIST
Company Overview:
Req ID: 290992
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Desk Associate to join our team in Canada.
Job Description:
Position Overview:
- Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
- Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
- They may make policy recommendations to their managers and be an escalation point for less experienced team members.
- Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/printers.
- May respond to calls after normal business hours per leader instructions.
- Identifies potential issues that could adversely impact end user experience and takes corrective action.
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Position General Duties and Tasks:
- Typically requires 2+ years relevant experience.
- Must be bilingual in English and French
- High School Diploma or equivalent.
- Undergraduate degree or some college coursework preferred.
- Strong knowledge of Windows operating system environment.
- Solid client service skills.
- A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.