NTT DATA Services currently seeks Healthcare Customer Service Representatives for a call center roleto join our team in Wilkes-Barre, PA. This is a 6+ month contract role.
Role Responsibilities
This position involves extensive member contact via the telephone. Handles inbound/outbound calls from participants and/or prescribers when needed to start and process order requests. Ability to research and investigate orders using PeopleSafe and LINKS. Research issues sent by Customer Care, Account Managers, internal customers and Quality Assurance relative to the customer service experience. Notifying requestor of decisions, changes, or other relevant information pertaining to request/inquiry. Follow through on standard operating procedures, problem-solving and troubleshooting within guidelines. Ability to work under strict turn-around-times.
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Required Skills/Experience
1+ years in a customer service or call center environment * Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
3+ years Microsoft Outlook, Word and Excel.
3+ years high volume data entry skills with attention to accuracy and quality.
1+ years experience in a health care setting or insurance industry
* 1+ years basic insurance and third party terms and medical terminology.
Preferences
- Intermediate math skills are required with attention to detail and quality essential.
Education: High school diploma or GED is required
Hours: . M-F 9-5:30 EST
About NTT DATA Services:
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $18.00 per hour. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
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