Req ID: 286819
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Tech Senior Manager to join our team in Victoria, BC, British Columbia (CA-BC), Canada (CA).
We are currently seeking a Senior Field Services Manager to join our team. This position will have the opportunity to work from home / remotely within Victoria, British Columbia, Canada.
This position will work in collaboration with BC's Health Authorities. With our Health Authority partners, we are focused on delivering better outcomes for patients in BC, through the continuous improvement of services to clinical and healthcare support end users.
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This position will be responsible to:
- Manage a larger field services team and/or a supplier relationship.
- Responsible for ensuring that SLAs are met in their area of responsibility.
- Manage the hiring process including evaluating potential candidates, interviewing, onboarding, training and offboarding
- Manage team and individual goals and performance including performance coaching.
- Develop and mentor staff through open communication, training, and development opportunities.
- Work within general policies and management guidance, independently determining approach to managing daily operations.
- Ensure that team members are improving performance and service. Use information gathered at client and staff meetings to target areas of improvement.
- Receive feedback from the customers and reports it to the client delivery executive. Providing details regarding whether the clients' expectations have been met or not.
- Assist in escalation management of issues raised in the field.
- Support leadership team in business process improvements.ition will work in collaboration with BC's Health Authorities. With our Health Authority partners, we are focused on delivering better outcomes for patients in BC, through the continuous improvement of services to clinical and healthcare support end users.
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About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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