Job Details:

• Supports the manager in the achievement of project milestones and team goals
• To support the day-to-day activities of a group of employees along with the Manager
• Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team's performance
• Provide ideas to improve efficiency, quality and services of ongoing projects/processes
• Significant portion of time still spent on performing work of the team
• Regularly review the work of team members
• Identifies opportunities for improvement; recommends possible training opportunities
• Monitors the team in meeting or exceeding contractual and service level obligations to customers
• Understands customer's needs and translates to appropriate solutions
• Ensures accurate and timely processing of transactions to meet and exceed customer SLA
• Adhere to all appropriate and agreed standardized processes and procedures
• Acting as the Subject Matter Expert for the team
• Conducting & leading the training programs based on business needs
• Attending team meetings and customer calls to gather feedback and updates

• 5+ Years of experience in Banking BPO is preferred
• University degree or equivalent that required 3+ years of formal studies of the Accounting & Commerce Graduates
• Minimum of 2 years of Team handling is a Mandatory
• Excellent understanding or an SME of KYC/AML/CDD experience in a banking process
• Experience in Screening, Fraud investigation, Transaction Monitoring or Account Operations is preferrable
• Good interpersonal Skills
• Good Oral & Communication skills
• Ability to work scheduled shifts which would include weekends
• Ability to communicate (oral/written) effectively in English to exchange information with our client.