• Works with the client and project manager to establish the governance model
• Overall escalation point for quality control and resource management
• Act as liaison to all senior stakeholders - client, account, and practice
• Ensure fulfillment of obligations in the SOW and ensure contracts are carried out correctly
• Develop mechanism to identify gaps between SOW and Deliverable
• Responsible for developing strategies to improve engagement such as the informal and formal CSAT Survey process.
• Recommend enhancements to performance tool(s)
• Manage CSAT Responses & Escalations
• Prepare Case Studies
• Run the customer reference ability program
• Must have:
• Should have managed large engagements with a head count of minimum 80-100 resources cross geography
• Should be comfortable with Office 365 and G-suite
• Should be able to maintain project/program trackers
• Should be able to create and present executive presentations
• Should be comfortable with client handling
• Should be open to travel as and when required
•
• Good to have:
• Any prior experience working/management Salesforce engagement is a big plus

Qualifications:
• 10+ years' experience delivering consulting services, including team leadership and active involvement in selling professional services
• 5+ years of enterprise-level project or program management experience
• 5+ years in a role utilizing technical and/or functional aptitude, and ability to engage with architects or SMEs in pre-sales activities.
• 5+ years in a role utilizing strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
5+ years in a role influencing a group audience, facilitating, and leading discussions

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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