Req ID: 282949

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Digital Eng. Mgmt. Associate Director to join our team in Banagalore, Karnātaka (IN-KA), India (IN).

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking an Associate Director to join our Quality Engineering capability in India (IN).

Position Overview:

We are seeking a highly skilled and experienced Associate Director to lead and grow our Quality Engineering team, ensuring delivery of high-quality software products and solutions. The ideal candidate will have a strong background in software testing methodologies, test automation tools and frameworks, excellent leadership skills, ability to think both strategically and tactically, and has a proven track record of successfully managing all aspects of quality on complex enterprise-scale projects with an automation-first mindset. As an Associate Director, you will play a pivotal role in maintaining the integrity and reliability of our software applications through effective test planning, execution, and team collaboration.

1. Team Leadership:
   • Provide strong leadership to the software testing team, including hiring, training, mentoring, and performance evaluations.
   • Foster a culture of collaboration, continuous improvement, and innovation within the testing team.
   • Set clear goals and expectations for team members and ensure their alignment with the overall software development and quality assurance objectives.
   • Provide guidance to QE Leads and Managers to identify testing solutions (automation, test management, accessibility, security etc.)
2. Test Strategy and Planning:
   • Develop comprehensive test strategies, plans, and schedules for various software projects, considering project scope, requirements, and deadlines.
   • Collaborate with cross-functional teams to understand project requirements and ensure that testing efforts are aligned with the software development life cycle.
   • Establish Key Performance Indicators and matrix to measure and track quality throughout the product lifecycle.
3. Test Execution:
   • Oversee the design, implementation, and execution of test cases, scripts, and scenarios that thoroughly validate software functionality, performance, security, and user experience.
   • Coordinate testing activities across different testing phases, such as unit, integration, regression, and user acceptance testing.
4. Quality Engineering:
   • Implement and maintain quality engineering processes and best practices to ensure consistent and reliable testing outcomes.
   • Identify areas for process improvement and drive initiatives to enhance the efficiency and effectiveness of the testing process.
   • Continuously evaluate, improve, and introduce new QE processes to optimize efficiency and effectiveness.
   • Guide teams on performance testing effort with input from performance testing SMEs and design the performance test plan.
   • Facilitate communication/discussion with Security, DevSecOps, and development teams on Security testing and ensure appropriate testing is in place to prevent vulnerabilities in released code.
5. Defect Management:
   • Establish a defect management process that includes defect identification, logging, tracking, prioritization, and resolution.
   • Collaborate with development teams to provide clear and actionable feedback on defects and ensure timely resolution.
6. Test Automation:
   • Drive the adoption of test automation tools and frameworks to increase test coverage, reduce manual effort, and enhance testing efficiency.
   • Work with the testing team to design, develop, and maintain automated test scripts.
7. Reporting and Communication:
   • Provide regular status reports and updates on testing progress, metrics, and overall software quality to stakeholders, project managers, and leadership.
8. Pre-sales & Consulting:
   • Establish and maintain strong client relationships along with conflict resolution and escalations
   • Able to collaborate on Request for Proposals (RFPs) and lead Proof of Concepts (PoCs)
   • Identifies new areas of business testing opportunities for the engagement and QE capability

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Overall 15+ years of IT experience with proven experience (10 years) in software testing especially test automation.
• 5+ years of experience in a leadership or managerial role including leading large teams of 20+ quality engineers on complex projects.
• In-depth knowledge of software testing methodologies, tools, and best practices.
• Strong understanding of the software development life cycle and agile methodologies.
• Experience with test management and defect tracking tools like Jira, Azure DevOps, HP ALM, etc..
• Proficiency in test automation and scripting languages (e.g., JavaScript, TypeScript, Java, C# and/or Python with Playwright, Selenium, TestCafe, etc.).
• Experience using cloud web and mobile testing platforms like Browser Stack, Lambda Test and Sauce Labs.
• Expertise in architecting and guiding the implementation of test automation framework using different technologies
• Strong experience on cloud platforms (e.g., Azure, AWS, GCP)
• Proficiency in performance testing tools (e.g., JMeter, K6, LoadRunner, NeoLoad, etc.).
• Fundamental understanding of Gen AI, Gen AI tools (e.g., GitHub CoPilot), and how they can accelerate test automation efforts.
• Excellent communication, leadership, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Hands-on experience on security and accessibility testing are a plus.
• Relevant testing certifications (e.g., ISTQB, CSTE) are a plus.
• Language requirement: English