NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Specialist-German to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
NTT DATA, Inc. currently seeks a Help Desk Specialist - Full Time - to join our team in Mexico
Location: Fully remote. Requirements:
• Availability to work 45 hours per week
• Interest in working at any shift (rotational shifts, morning, afternoon and night)
• Advanced English (B2 as minimum)
• Advanced German (C2 as minimum, preferred native)
• Looking to work in IT Environment • 6 months of experience in Customer Service
Want more jobs like this?
Get jobs in Guadalajara, Mexico delivered to your inbox every week.
We Offer: • Competitive salary • Grocery Tickets - 12% of base salary
• Saving Founds - 13% of base salary
• 30 days of christmas bonus
• 10 days of vacations • 50% Vacation bonus • 5 personal days per year • Medical insurance (You and your family)
• Life insurance
• Dental Insurance (You and your family)
• Discounts with selected Optics
• Opportunity to grow in the company
Activities • General L1 support for hardware and MS Office packages • Advance technical support for in-house applications and developments • Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Job Segment: Help Desk, Information Technology, Technical Support, Consulting, Technology