NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Specialist to join our team in Guadalajara, Jalisco, Mexico.
NTT DATA, Inc. currently seeks a Help Desk Specialist - Full Time - to join our team in Mexico
Location: Fully remote. Requirements:
• Availability to work 45 hours per week
• Interest in working at any shift (rotational shifts, morning, afternoon and night)
• Advanced English (B2 as minimum)
• Advanced German (C2 as minimum, preferred native)
• Looking to work in IT Environment • 6 months of experience in Customer Service
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We Offer: • Competitive salary • Grocery Tickets - 12% of base salary
• Saving Founds - 13% of base salary
• 30 days of christmas bonus
• 10 days of vacations • 50% Vacation bonus • 5 personal days per year • Medical insurance (You and your family) • Life insurance
• Dental Insurance (You and your family)
• Discounts with selected Optics
• Opportunity to grow in the company
Activities • General L1 support for hardware and MS Office packages • Advance technical support for in-house applications and developments • Answer technical support calls providing and escalating to other support groups • Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
Job Segment: Help Desk, Information Technology, Technical Support, Consulting, Technology