• Identifies potential issues that could adversely impact End User experience and follows through on action steps.
• Utilizes advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs.
• Strives to meet all Client SLAs & Customer Satisfaction Goals.
• Escalate to Field Services Management on issues that impact the entire operation at a given site
• Provides technical feedback to Level 1 Service Desk and Level 2 Field Service on technical / process issues that be used to improve overall service delivery.
• When required - provides onsite shadowing and Hand and Eyes for vendors and other towers.
• Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles.
• Basic installation and maintenance of technical products.
• Follows predefined procedures and tasks in everyday activities.
• Work is regularly reviewed by a more senior level technical specialist.
• Reviews, troubleshoots and approves operational quality desktops, laptops, and associated peripherals.
• Diagnoses and resolves end user computer performance problems.
• Performs end user computer maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Instructs customers in the operation and maintenance of the system.

Required Skills:
2+ Years of Experience with IMAC, Break Fix, Desk Side Support

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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