Client's business problem to solve?

Our Client is one of Leading Health Plan in US providing services in Rhode Island. NTT is getting into contract with Client to manage End to End Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction

Position's General Duties and Tasks

In these roles you will be responsible for:

1. Answering members inbound calls regarding verification of health insurance benefits, eligibility and claim status.
2. Supporting less experienced team members and handling escalated issues.
3. Interacting with clients and internal departments to solve issues.
4. Organizing and completing tasks according to assigned priorities.
5. Strong focus on quality including attention to detail, accuracy, and accountability.
6. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.