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Business Operations Analyst

AT NTT DATA Services
NTT DATA Services

Business Operations Analyst

Gurgaon, India

Job Responsibilities: The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity

  • Resource who has strong process/business knowledge and experience with Order-to-Cash processes
  • Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
  • Someone with analytical bent of mind who can work on providing continuous improvement ideas
  • Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process


Technical Skills

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  • Proficient with MS office suite (MS Excel, MS outlook etc)
  • Ability to use systems effectively for Projects/Time/Resource management and other functions
  • Experience with SAP and Saleforce.com will be an added advantage


Functional Skills
  • Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
  • Resource who has strong process/Business knowledge and experience with Order-to-Cash process
  • Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
  • Preferred Operations or Back-office Support Services background
  • Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.


Management Skills
  • Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
  • Flexible to business requirements
  • Coordinate with internal resources and stakeholders for the flawless execution of work
  • Effectively communicating your insights and plans to cross-functional team members and management
  • Monitoring deliverables and ensuring timely completion of change requests/requirements
  • Maintaining SLAs and resolving issues within SLA


Job Segment: ERP, SAP, Technology

Client-provided location(s): Gurugram, Haryana, India
Job ID: NTT_DATA-305322
Employment Type: Other