Desktop Support Consultant duties and responsibilities

• Responding to call-outs in a timely manner and addressing issues until they are resolved
• Escalating client-related or technical issues with senior staff or management when necessary
• Staying up to date regarding the latest IT developments, including new operating systems and applications
• Assisting Server Engineers with routine tasks, such as monitoring server backups and anti-virus updates
• Completing job cards and updating customer records
• Setting up and servicing peripheral equipment, such as printers and projectors
• Installing new computers, operating systems and software
• Providing users with training and information regarding the use of new systems
• Monitoring the performance of the company's desktop infrastructure and making suggestions for improving efficiency