"6-8 years experience
Managed Services team is looking for a Support Analyst with BA experience. The Candidate is accountable for provide production support to Trade Innovation App.
Knowledge of Trade Finance is mandatory. Experience into Trade Innovation is an advantage.
Perform post implementation verification and provide support at times weekends too
Monitoring Trade Innovation Support for issues, triaging issues with Users, analysing the issue and providing the issue with the vendor
Work closely with developers to investigate and triage the issues and resolve it
Work under strict SLA defined by the team
Work collaboratively with the team and business partners
Possesses a deep understanding and problem solving ability of various complexities.
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Creates documentation to ensure the supportability of analysis i.e. FAQ, Support documentation
Experience with SIT testing and UAT Support for any issues
Must have experience in:
Preferrably worked in Trade Innovation as a BA
Should have knowledge of Agile methodology and scrum ceremonies Ensure all sign offs are obtained for promote to production.
Perform post-implementation checks"
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