Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

BPO Customer Care Collections Senior Associate

AT NTT DATA Services
NTT DATA Services

BPO Customer Care Collections Senior Associate

Noida, India

Roles and Responsibilities:

Individuals here have a well-rounded knowledge of the policies and procedures for their work area.

Their work may require discretion and independent judgment for nonroutine matters.

However, the primary focus of work activity is predominately routine.

They may make policy recommendations to their managers and be an escalation point for less experienced team members.

Takes escalated calls from providers/callers.

Develops tactical and operational plans to achieve key milestones in the project.

May coach and mentor less experienced team members.

Assists in preparing SOP for new process.

Ensures accurate and timely processing of transactions to meet or exceed client service level agreements.

Want more jobs like this?

Get Human Resources and Recruitment jobs in Noida, India delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.


Identifies and resolves issues around nonstandard pending transactions.

Requirements:

Typical Years of Experience - Typically requires 2-4 years of relevant experience.

Minimum Education and Certifications: High School Diploma or equivalent. Undergraduate degree or some college coursework preferred.

Skills:

Solid computer skills.

Strong communication skills.

Strong customer service skills.

Strong attention to detail, time management and organizational skills.

Client-provided location(s): Noida, Uttar Pradesh, India
Job ID: NTT_DATA-293342
Employment Type: Other