• Resolves more
complex client
situations by applying
demonstrated
knowledge and
skills generally
acquired through job
experience.
• Ensures accurate
and timely
completion of
transactions to meet
or exceed client
SLAs
• Typically requires 1-
2 years relevant
experience
Graduate
• Demonstrated
computer skills.
• Solid
communication
skills.
• Solid customer
service skills.
• Demonstrated
attention to detail,
time management
and organizational
skills