Req ID: 304393

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a AZURE Cloud Administrator - Remote to join our team in Eastern Canada (CA).

Azure Systems Administrator

Requirements:

• Looking for 3-5 years of experience in a Systems Admin role
• 3+ years of Microsoft Azure (IaaS, PaaS, SaaS) operation and administrative duties.
• Azure Active Directory (Microsoft Entra) & Identity Management deployment and configuration experience.
• Experience with wider Microsoft technologies such as window server and SQL server.
• Excellent communication skills both written and verbal.
• Self-motivated with the ability to work as part of a team and high attention to detail

• Receive incidents from MRSNow ITSM suite
• Monitor all open and assigned incidents
  • Actively self-assign incidents
  • Ensure that all tickets within the assignment group are taken care of
• Handle incidents within the defined Service Levels
• Open and handle Problem tickets and ensure regular ticket update
• Handle Service Requests
• Qualifying and enhancing ticket descriptions (in worklog fields)
• Providing solutions by answering questions or recommendations to help Service Desk team or DA Second Level team
  • Pro-actively initiate and organize the knowledge transfer and ensure the constant up trickle of knowledge to the Service Desk and DA Second Level
• Developing and testing workarounds by re-establishing services and to re-establish services
• Document solutions in Knowledge Article together with the Service Desk and in Components Knowledge Base directly
  • Ensure that changes to existing knowledge articles are communicated actively to the Service Desk and the DA Second Level
• Open and handle support tickets with vendors, i.e. Microsoft or other third parties, and actively inform the Service Desk
• Raise incident priority if needed
• Hand-over and interface with other DevOps Operations team members in different time zones.

• Actively engage in each step in the DevOps cycle
• Ensure that operations requirements are introduced at the earliest stage into new feature design
• Build security and operational alerts and monitoring solutions and provide handling details or instructions to the Service Desk team
• Ensure and support testing before release or deployment
• Ensure all general maintenance activities are taken care of or are included into the team's backlog
• Conduct continuous security improvement activities
• Raise potential service improvements and actively engage in conducting them
• Constant update, improvement and review of Wiki
• Conducting smoke tests for various subscriptions (see example for SQL)

• Handling incidents within the defined service times and escalating possible and incurred breaches
• For software corrections and feature requests (change/new): Closing incident requests and creating problem or change requests
  • As change request is understood the creation of an PBI in Azure DevOps
• Provide guidance to Service Desk about how best to carry out the ongoing operational management of technology
• Maintaining the operations relevant and equivalent documentation, i.e. the operations manuals, support manuals, user handbooks and guides and FAQs
• Supporting the Release and Deployment
• Coordinating joint activities and cooperating with other 2nd/3rd level support groups
• Performing administrative tasks for example managing access rights for the DA community within the Azure environment
• Maintaining the documentation of important and key contacts outside the own service organisation in the Contact List
• Identifying defective application functions or components
• Cooperate closely and actively with the Service Desk and Operations Second Level
• Enabling Logging and Monitoring with Alerts
• Specifically adhering to the process of Security Incident handling
• Closing of Vulnerabilities in a timely manner

• Administering and managing the BDAP IT infrastructure and the components
• Installation and configuration of BDAP components
• Identifying the knowledge and expertise required to manage and operate the IT infrastructure and the components to deliver IT services
• Research solutions which can be used to simplify or automate maintenance or development activities
• Being involved in the Continual Service Improvement processes and evaluate alternative solutions
• Dispatching incidents to correct 2nd level support outside the own service organisation
• Escalating incidents and breaches to the Service Manager
• Ensuring operational requirements in the plan and design phase of new features and components
• Monitoring the design, testing, deployment and automation via pipelines for new features and components