Req ID: 293261
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Associate Delivery Director to join our team in Richmond, Virginia (US-VA), United States (US).
NTT DATA State, Local and Education Division is looking for a strategic and collaborative Associate Delivery Director of Services Delivery to provide strategic direction, organizational people leadership, and tactical execution of an assigned account. The candidate will deliver a great business partnership experience with the customer while driving the transformation activities towards the goals of NTT DATA. A critical area of focus for this role is to identify, modify and execute practices to provide efficient operations to deliver the highest business value through effective management of IT resources (people, finances, services) and collaborate closely with other Senior Leaders to integrate highly valued IT services and solutions.
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This leader will be customer-oriented, work with a high sense of urgency, and a focus on quality, value, and timely delivery. You will direct the technical execution of multiple, concurrent solutions while adhering to MS Azure cloud standards and while creating a great user experience. You will provide expertise in the form of organizational and people leadership, technical advisory services, program governance, customer and vendor engagement, and continuous service improvement oversight.
Responsibilities include:
- Accountable for the delivery of service commitments to customer
- Develops account plan coordination with the Customer Executive who owns the integrated, final plan.
- Evangelize cloud modernization and increase cloud adoption among the state agencies
- Manages delivery components of the Account P&L.
- LOB is responsible for pricing and setting margin and the Customer Delivery Executive owns deal governance and technical certification.
- Ensures that full life cycle delivery costs are within or better than the delivery costs committed within the approved deal model.
- Responsible for-profit goals and effectively manages LOB account P&L and forecasts.
- Directs the efforts of others in the achievement of the strategic and operational objectives of the group.
- Manages staffing and maintaining a diverse and effective workforce.
- Responsible for career development/planning, performance and pay discussions of team members.
- Coordinates the activities of technical solution team members to meet contract obligations.
- Provides complex metrics and reporting support to all relevant stakeholders.
- Identifies opportunities for Growth and Innovation and supports planning and execution for the same.
- Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous service improvement.
- Identifies opportunities for increased productivity and efficiency through identifying new technologies and new and improved ways of executing operational activities.
- Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience.
- Ensures positive customer experience and satisfaction by developing and executing a Net Promoter Score (NPS) Action Plan.
- Responsible for holding Customer Operations meetings and accountable for ensuring Crisis Management/Business Continuity Plans are developed and active.
Required Skills:
- Minimum of ten (10) years of service delivery experience within the Microsoft Azure Cloud.
- Minimum of ten (10) years of experience managing and developing people on technical teams.
- Minimum of eight (8) years of experience managing a large portfolio of IT Services.
- Bachelor's Degree or equivalent work experience.
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About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Nearest Major Market: Richmond
Job Segment: User Experience, Consulting, Manager, Technology, Management