Summary

-Specialist for operations in the given business sub -capability.
-Drive operations of systems and applications in scope (both Global and Local), ensuring their stability and integrity and meeting customer service levels.

About the Role

Major accountabilities:

• Coordinate Service Management teams in Product Lines and Regions to execute tasks that are part of the global service management operational excellence governance.
• Be the liaison for the function, on all topics related to functional Service Management.
• Drive functional alignment to determine application portfolio organization.
• Drive the strategy to align application portfolio to current quality assurance requirements.
• Ensure service operations, service transition, quality, compliance, and audit readiness of application portfolio is up-to-date and compliant with governance requirements.
• Lead the functional service management with standardized services, processes, and tools to provide efficient, high-quality information.
• Meet internal KPI's related to Service Managment governance and collaborate with optimization initiatives.
• Enable operational excellence and continuous improvement in Service Management.
• Connect with all functional Service Management coordinators and bring alignment on our ways of working.

• Operations stability and effective quality assurance -Applications adherence to ISC requirements and are audit ready.

• IT Educational background or proven work experience.
• 34+ years of experience on application management tools and processes
• Service Now management proficiency

• Proven Ability to Develop trust-based relationships with key stakeholders.
• Application Management.
• Interactions with senior management.
• Reporting and analysis

• Data quality assurance.
• Business Acumen.
• Performance Management.
• Planning.
• Project Management.
• Risk Management.
• Stakeholder Management.

• English.