Summary
-Act as the primary point of contact for the business -specific business capability -for existing and new services to ensure that agreed services are being delivered to requirements and business user expectations and satisfaction levels are met
About the Role
Major accountabilities:
- Monitor, measure, report and review performance of services; Ensure the overall user experience is taken into account when designing and deploying new solutions and services;Take accountability to ensure adherence with Security and Compliance policies and procedures
Key performance indicators:
- Stable, compliant,and secure operations measured by Availability, Performance, Capacity Metrics -Responsiveness and Recovery Speed of critical incidents / issues in business -Learning Agility -Productivity gains and defect reduction through continuous improvement -Automation led Programmable Infrastructure and Platform Services
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Minimum Requirements:
Work Experience:
- Ambiguity.
- Strong customer orientation.
- Relationship Management.
- Ability to work and lead (a cross-functional team) in a matrix.
- Market and customer intelligence.
- Experience working cross-functionally and trans-nationally.
- environment.
Skills:
- IT Governance.
- IT Infrastructures.
- IT Service Delivery.
- IT Service Management.
Languages :
- English.
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Division
Operations
Business Unit
CTS
Location
India
Site
Hyderabad (Office)
Company / Legal Entity
IN10 (FCRS = IN010) Novartis Healthcare Private Limited
Functional Area
Technology Transformation
Job Type
Full time
Employment Type
Regular
Shift Work
No