Summary
-Specialist/Engineer for a Novartis Core Infrastructure Services /Engineering team. -Is supporting execution continuous improvement service delivery and operations of a specific function /plattform. OR supports developing and mantaining a technology roadmap according to the respective Service Strategie of a specific function/plattform. -Perform the operational health deployment and lifecycle of the technology and/or platform solutions OR Design and deploy technology solutions and/or act as L4 support during major and critical incidents. -Automation of service deployments and management to enable modern delivery flows including DevOps and SRE with a goal of providing efficiency. flexibility and speed at the lowest aggregate cost.
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About the Role
Major accountabilities:
- Responsible for timely delivery of assigned activities -Responsible to track suppliers and partner for effective and efficient delivery of projects -Contribute to service / platform strategy development -Utilizing our project and qualification frameworks to implement run and optimize our multiload infrastructures in a compliant and continues way -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt .
- Distribution of marketing samples (where applicable)
Key performance indicators:
- Stable compliance secure measured by Availability Performance Capacity Metrics.
- Responsiveness and Recovery Speed of critical incidents / issues in business.
- Automation led Programmable Infrastructure and Platform Services
Minimum Requirements:
Work Experience:
- Strong negotiation and analytical skills.
- Project Management.
- NA.
- Operations Management and Execution.
Skills:
- Communication Skills.
- IT Infrastructures.
- IT Operations.
- IT Service Management.
- Problem Solving Skills.
- System Integration.
- Vendor Management.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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Division
Operations
Business Unit
CTS
Location
India
Site
Hyderabad (Office)
Company / Legal Entity
IN10 (FCRS = IN010) Novartis Healthcare Private Limited
Alternative Location 1
Prague, Czech Republic
Job Type
Full time
Employment Type
Regular
Shift Work
No