Summary

Support and provide the management of application infrastructure including application installation, deployment and Operational management of the application infrastructure.

About the Role

Roles and Responsibilities:

• Adherence to the Novartis IT quality standards
• Follow Information Security aspects in everything you do. Security is essential to our operations
• Collaborate closely with Program leads and application managers to understand the application architecture and projects they are working on to support from a Privilege Access Management perspective.
• Contribute to upfront planning, scheduling, and successful deployment of releases to Qualified environment (QA, Pre-Prod, & PROD) in a controlled and systematic way to meet service levels and avoid any impacts on existing services.
• Maintain operational Service Catalog and ensure consistency between the Catalog and the overall service portfolio.
• Ensure that IQ, OQ, SOPs, and WI's are created and accepted by the Business and Stakeholder teams for seamless BAU operations.
• Build and adapt different application deployment strategies such as Blue / Green deployments.
• Specify, document, and develop new product features and write automating scripts
• Solid organizational skills including attention to detail and multitasking skills
• Be accountable for all aspects of deployment, technical operations, communications (internal and external), status reporting and resource management (internal and partners)

• Bachelor's degree in Engineering, Minimum 8-10 years of overall experience
• Apply On-Prem and Cloud (AWS/Azure) computing skills to deploy software upgrades and fixes
• Knowledge of service management tools like SNOW, JIRA, Service Level Agreements and KPIs, Escalation Management, Customer Relationship Management, Establishing governance & Resource management
• Strong experience with Linux-based infrastructures, Linux/Unix administration and Windows administration.
• Work with CI and CD tools, and version control such as GIT and SVN.
• Docker & Containerization skills
• Knowledge of scripting languages such as Python, Bash, PowerShell, YAML, and Groovy
• Experience in monitoring tools such as Splunk and AppDynamics.
• Expertise in traditional and Agile methodologies
• Stay current with industry trends and source new ways for our business to improve.
• Stellar troubleshooting skills with the ability to spot issues before they become problems.
• Strong communication skills