Summary

Come join the dynamic team at Novartis and be a part of an exciting evolution! We are currently hiring a Portfolio Account Specialist to join our commercial team focused on solid tumours. This full-time permanent position is based in the NSW South territory.

As a key member of our field force team, you will report directly to the Portfolio National Sales Manager. In this role, you will play a crucial role in driving customer interactions and sales performance. You will be responsible for representing our customer experience approach and building strong relationships that deliver value for our patients and their clinical journey.

About the Role

• Identify and prioritise influential customers (HCPs and stakeholders) through data analysis
• Drive sales performance by orchestrating positive customer experiences and building relationships
• Engage in value-based conversations to understand customer challenges, pain points, and opportunities
• Personalise customer engagement journeys by reflecting customer preferences and leveraging multiple channels
• Build sustained collaborations with HCPs for Novartis
• Deliver customer-centric experiences beyond clinical differentiation
• Establish effective relationships with opinion leaders and medical influencers • Gather insights on customer business and follow up on feedback
• Leverage data sources to prioritize and adjust interaction plans
• Share customer insights with internal stakeholders for content and campaign development
• Collaborate with cross-functional teams to address unmet needs
• Act as a trusted partner and create value-add solutions
• Demonstrate integrity and respect towards customers and colleagues.

• University qualification in Science, Business or Marketing
• Proven track record in sales and/or marketing and driving results
• Strong understanding of the healthcare industry, particularly pharmaceuticals or pharmacy.
• Excellent communication and interpersonal skills are essential, as you will be working with a diverse group of stakeholders.
• The ability to think strategically and analytically will be critical in making informed decisions and driving business growth.