• Accountable & key point of contact with logistics partners and internal costumer support teams for escalations as they relate to courier performance and costumer complaints to ensure proactive mitigation, processes are in place and ensure effectiveness.
• Handle and escalate any performance issues with couriers, including quality assurance (QA) corrective and preventive action (CAPA) requests.
• Handle customer complaints related to logistics and ensure timely follow-up to address and resolve the issues.
• Conduct risk assessments for upcoming deliveries to identify and mitigate potential risks that may affect delivery schedules.
• Manage logistics-related projects, including coordinating and monitoring project timelines, resources, and deliverables.

Minimum Requirements:

• Formal education or previous experience in the fields of Science, Industrial Engineering, Planning or similar.
• First experience as team lead, coordinator or manager.
• English proficiency plus local language knowledge needed.

Desirable Requirements:

• Previous experience in a similar role.
• Knowledge of agile methodologies.
• Familiarized with data management in a global environment.

Why Novartis? Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You'll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Benefits and rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Division
Operations

Business Unit
Sandoz

Location
Spain

Site
Zaragoza

Company / Legal Entity
ES06 (FCRS = ES006) Novartis Farmacéutica, S.A.

Alternative Location 1
Barcelona Gran Vía, Spain

Alternative Location 2
Ivrea, Italy

Alternative Location 3
Ljubljana, Slovenia

Functional Area
Technical Operations

Job Type
Full time

Employment Type
Regular

Shift Work
No