Summary
-Responsible for the independent delivery of profound administrative services in a local and a global context. Ensure service levels are delivered in line with site requirements.
About the Role
Your responsibilities will include, but are not limited to:
• Review source documents such as faxed patient service request forms
• Accurate and timely data entry of source documents (within key performance indicators)
• Postal mail, email, or other source document intake, review and processing
• Review source documents for Potential Adverse Event identification and reporting
• Follows quality control processes to ensure data integrity; flags trends and communicates insights with supervisor
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• Participates in activities that improve department operations and/or support to the department for quality improvements
• Other special projects as assigned
What you'll bring to the role:
• Education: High school diploma required
• Travel requirements: No travel requirements. Role is office-based in Mexico City.
• Proximity and ability to commute to work onsite in torre Aleph, as this is a hibrid working model. 3 days in office, 2 days at home.
• When working from home, a quiet dedicated space with internet/WiFi service or the ability to ob-tain such service (Novartis offers a subsidy to partially cover the cost of this technology) where the employee can work without interruption
Required Experience:
• 1-2 years of general office experience or equivalent training
• Minimum of 1 year of data entry/computer experience in an office or healthcare related envi-ronment
• Network computer system and personal computer proficiency; office copier, scanner, FAX ma-chine, miscellaneous office equipment.
• Strong verbal and written communication skills, attention to detail, and interpersonal skills.
• Proficient in MS Outlook and basic MS Office tools (Word)
Preferred Experience:
• Post-secondary education (certificate program, Associate's degree)
• Experience working with Salesforce CRM
• Familiarity with HIPAA regulations and handling Protected Health Information
• Medical office experience and familiarity with medical terminology
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Division
US
Business Unit
Innovative Medicines
Location
Mexico
Site
INSURGENTES
Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Functional Area
Facilities & Administration
Job Type
Full time
Employment Type
Regular
Shift Work
No