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Customer Strategy & OCE Lead

AT Novartis
Novartis

Customer Strategy & OCE Lead

Shanghai, China

Summary

Purpose of the role:
this is a full-time in-county role to plan and coordinate efforts between international and market teams across the country ICE program and ensure smooth implementation of ICE in China.

About the Role

Major accountabilities:

  • Work closely with and support County ICE Ops Lead to identify, support and coordinate across the ICE Country team.
  • Manage process and oversee execution of county jobs to be done across ICE missions and workstreams to enable successful ICE implementation. Including developmeent and management of Country ICE implementation plan.
  • Coordinate between international effors and market efforts for respective teams.
  • collaborate with ICE PMO and country PMs team to support cross-program coordination.
  • report progress to ICE PMO lead via the ICE PMO Hub, raising delays and bottlenecks-blockers as they emerge.
  • Capture learnings from ICE rollout in country to support future waves and full adoption of ICE.

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Minimum Requirements:
Work Experience:

  • Cross Cultural Experience.
  • Operations Management and Execution.
  • People Leadership.
  • Process management.
  • Proven Ability to Develop trust-based relationships with key regional.
  • Project Management.
  • stakeholders.

Skills:

  • Agility.
  • Cross-Functional Collaboration.
  • Customer Engagement.
  • Customer Experience.
  • Customer Insights.
  • Data Analytics.
  • Data Strategy.
  • Digital Marketing.
  • Marketing Strategy.
  • Media Campaigns.
  • Product Marketing.
  • Project Management.
  • Stakeholder Engagement.
  • Stakeholder Management.

Languages :

  • English.

Why Novartis: Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

https://www.novartis.com/about/strategy/people-and-culture

You'll Receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion / EEO:

Novartis is committed to building an outstanding, inclusive work environment and diverse team's representative of the patients and communities we serve.

Accessibility and Accommodation:

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.china@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network. You can follow us via Novartis Group Recruitment WeChat Official Account and Novartis Group WeChat Video Account.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Division
International

Business Unit
Innovative Medicines

Location
China

Site
Shanghai (Shanghai)

Company / Legal Entity
CN06 (FCRS = CN006) Beijing Novartis Pharma Co., Ltd

Functional Area
Marketing

Job Type
Full time

Employment Type
Regular

Shift Work
No

Client-provided location(s): Shanghai, China
Job ID: Novartis-REQ-10033732
Employment Type: Full Time