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Customer Services Coordinator

AT Novartis
Novartis

Customer Services Coordinator

Sultanbeyli, Turkey

Summary

Ensure the finished product supply of local and global customers in accordance with ordered quantity and time, minimum stock cost, maximum customer satisfaction, minimum production cost and lead time
Establish optimal demand plan including demand assumptions, inventory levels and operational cost according to budget

About the Role

Job Description

  • Ensure the finished product supply of local and global customers in accordance with ordered quantity and time, minimum stock cost, maximum customer satisfaction, minimum production cost and lead time
  • Establish optimal demand plan including demand assumptions, inventory levels and operational cost according to budget
  • Monitor demand trend and check abnormality regularly, lead corrective actions in a timely manner
  • Manage demand control activities
  • Ensure direct communication with CPOs, plant-internal and -external stakeholders & partners with regard to the output of the internal production changes
  • Act as a point of contact for follow-up on time delivery dates and quantities
  • As part of site S&OP cycle, hold monthly Demand Reviews

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Minimum Requirements

  • University degree preferably in Industrial Engineering or equivalent
  • Min. 3 years of experience in Supply Chain, preferably in planning
  • Excellent communication skills in English
  • Strong interpersonal skills with customers
  • Able to report accurately and meet deadline
  • Team working and customer oriented mindset
  • Ability to work in a fast-paced changing environment
  • Good analytical thinking skills
  • SAP knowledge is an asset (SAP BO / IBI and PP modules)

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Division
Operations

Business Unit
Innovative Medicines

Location
Türkiye

Site
İstanbul Kurtköy

Company / Legal Entity
TR01 (FCRS = TR001) Novartis Sağlık, Gıda ve Tarım Ürünleri San. Ve Tic. A.Ş.

Functional Area
Technical Operations

Job Type
Full time

Employment Type
Regular

Shift Work
No

Client-provided location(s): Kurtköy, 34912 Pendik/İstanbul, Türkiye
Job ID: Novartis-REQ-10017025
Employment Type: Full Time