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Customer Experience and Omnichannel Manager

AT Novartis
Novartis

Customer Experience and Omnichannel Manager

Mexico City, Mexico

Summary

Location: Mexico City, #LI-Hybrid

About the role:
Design and lead the customer experience and engagement strategy aligned to business objectives with a strong focus on customer needs.

About the Role

Key responsibilities:

  • Build omnichannel strategies that effectively supports product strategies
  • Lead channel strategy ensuring channel orchestration
  • Bring new digital solutions that enhance customer experience
  • Enable strategic collaboration across customer facing teams to integrate omnichannel marketing into the strategic planning process
  • Measure campaigns and overall digital strategies to provide overall direction for enhancing CX and achieving business objectives

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Essential requirements:

  • 5-7+ years of broad commercial experience (including social media and digital marketing experience) brand management and/or related head office roles
  • Solid understanding of the online or interactive vehicles available to Mexican marketers and social media landscape (channels and strategy)
  • Ability to evaluate and import new/untested/innovative digital models & social media tactics in key priority areas
  • Strong project management skills with demonstrated track record and ability to formulate ROI
  • Excellent communication (written and verbal), as well as selling, presentation and strategic thinking skills
  • Ability to lead and forge external, internal and international partnerships to leverage resources and expertise
  • Strong Analytical skill and data driven thinking with solid knowledge on websites analytics tools (e.g. Google Analytics)
  • Understanding of the online regulatory framework for pharmaceutical marketing (desirable)

Benefits and rewards

Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Division
International

Business Unit
Innovative Medicines

Location
Mexico

Site
INSURGENTES

Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.

Functional Area
Marketing

Job Type
Full time

Employment Type
Regular

Shift Work
No

Client-provided location(s): Av. Insurgentes Nte., Ciudad de México, CDMX, Mexico
Job ID: Novartis-REQ-10023033
Employment Type: Full Time