Summary

-Managers of a regional or local sub function of sales e.g. Territory Sales etc., usually managing a small team as First Level Line Manager. Responsible for driving the sales operations plan and for achieving agreed sales and broader performance targets for their part of the organization/specific product area. Develop an effective sales team through training and coaching or management of key commercial programs.

About the Role

Major accountabilities:

• Ensuring accomplishment of promotional targets by brands by efficient leading of CEMs teams
• Regular tracking and analyzing of business results
• Having high level of insight in all disease areas within Immunology-CRM therapy area
• To participate in Customer Engagement Managers/Specialists assessment and structural organization within the team - territory allocation coverage
• To ensure effective management of the Customer Engagement Managers /Specialists team including training and personal development in terms of ongoing training, coaching and counselling through regular field visits and management of recruitment, performance, development and retention of CEMs/CESs in the area through quality processes - working in conjunction and support from P&O department.
• To ensure outstanding personal and team knowledge, and understanding of Novartis priority products, technical information, product strategy, positioning, key messages and programs.
• To implement with excellence the planned activities and marketing campaigns adhering to the relevant Codes of Ethics/regulations.
• To ensure effective communication which reflects leadership, focus, direction and motivation of the customer relations team.
• To develop and monitor an integrated operational plan which achieves the goals for the area / including territory budget, recourse allocation, fair and balanced target, transparent and motivating incentives.
• Languages :
• Croatian & English
• Education: University degree in Medicine, Pharmacy, Biology, Chemistry or other relevant education
• Experience:
• >5 years in pharma business
• Experience in people management