Summary

Customer Engagement Manager Immunology TA is experienced sales professional responsible for achieving sales targets for a specific account(s). Responsible for establishing and implementing a sales/business plan for a designated client base or implementation of a specific sales program to effectively support the patient journey and properly position Novartis and its brands.

About the Role

Major accountabilities:

• Responsible for driving sales, promotion and development in the designated accounts to reach commercial goals .
• Develops & executes effective strategy plan for collaboration with key accounts.
• Establish and develop long-term relationships with key customers.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their needs and objectives.
• Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accounts
• Prepare and negotiate contracts, and guide initiatives that the company launches to target particular account
• Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans
• Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system.
• Responsible for establishing and implementing a sales/business plan for a designated client base.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt. Distribution of marketing samples (where applicable)

• Sales revenue and revenue growth in designated accounts
• Operating budget for designated key accounts (Budget, Cost, Sales, etc.)

• Key account management experience.
• Medicine, Pharmacy, Biology, Chemistry or other relevant university education.
• Sales experience in multinational companies.

• Account Management.
• Accountability
• Collaboration
• Commercial Excellence
• Competitive Intelligence.
• Compliance
• CRM (Customer Relationship Management).
• Customer Engagement
• Ethics
• Healthcare Sector
• Market Development
• Problem Solving Skills
• Revenue Growth
• Selling Skills
• Good communication skills

• English and Croatian fluent in speaking and writing .