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Customer Engagement Lead

AT Novartis
Novartis

Customer Engagement Lead

Nicosia, Cyprus

Summary

The Customer Engagement Lead is responsible for the promotion of products of Novartis Affiliates (the "Products") and provides information on such Products to healthcare professionals in the assigned geographical region by employing various communication channels in compliance with the applicable legal and ethical requirements, and in line with Novartis strategies and policies.

About the Role

Major accountabilities:

  • Manage the business relationship and activities with key accounts in order to foster and extend the relationship & obtain the sales targets.
  • Develop and maintain relationships with key stakeholders within accounts, developing deep understanding of customer challenges with respect to patients and identifying solutions that enhance patient care.
  • Lead the preparation of strategies and individual tactical plans and to give

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strategic input in terms of analysis, future potential and key programs required for the accounts
  • Prepare and negotiate contracts, and guide initiatives that the company
    launches to target particular account
  • Analyze market situation including competitive intelligence activities on key accounts and key competitors
  • Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM systems
  • Responsible for driving the sales operations plan and for achieving agreed sales and broader performance targets for own part of the
  • organization.

  • Minimum Requirements:
    Work Experience:

    • Previous experience in a medical or scientific field (3-5 years minimum), interaction with healthcare professionals in various therapeutic areas will be considered an advantage. Ability to develop in-depth business relationships and prove an excellent team player, as showcased in previous roles.

    Education:

    • University degree in Medicine • Pharmacy • Biology • Chemistry • Dentistry or other relevant education in life sciences

    Languages :

    • Fluency - written and spoken - in English and Greek

    Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

    Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

    Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

    Division
    International

    Business Unit
    Innovative Medicines

    Location
    Cyprus

    Site
    Cyprus

    Company / Legal Entity
    CYP0 (FCRS = CH024) NPHS RO Cyprus

    Functional Area
    Sales

    Job Type
    Full time

    Employment Type
    Regular (Sales)

    Shift Work
    No

    Client-provided location(s): Cyprus
    Job ID: Novartis-REQ-10030046
    Employment Type: Full Time