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Business Analytics Manager - NPS

AT Novartis
Novartis

Business Analytics Manager - NPS

Mexico City, Mexico

Summary

Responsible for working in tandem with the US business and providing strategic/tactical support in analytics. Must have hands on analytical skills to support daily adhoc questions and help India offshore team with business updates

About the Role

Key responsibilities:

  • Explore, develop, implement, and scale analytics solution that address patient needs. Co-create with key stakeholders to build partnerships & collaborations
  • Understand and has experience with Patient Level Data Analytics, along with patient support and services knowledge is an advantage
  • Responsible for supporting the day-to-day operations with analytics solutions to enable oversight and management of patient support programs
  • Deliver operational metrics, KPIs and executive views, and oversee the development of business intelligence solutions that provides timely and accurate visibility into performance
  • Support decision making via a disciplined, hypothesis-driven approach and shape the findings into leadership presentations highlighting key actions and recommendations
  • Manage data vendor teams and analytics staff for timely delivery of reporting and analytics
  • Strong Project Management skills for leading the delivery of multiple projects, ensuring delivery of efficient and high-quality deliverables. Develop and coordinate project plans across the requirement gathering, design, development, testing and deployment stages of a project to support the successful delivery of dashboards
  • Oversee coordination between the onshore and offshore teams to ensure seamless communication and timely project delivery
  • Work closely with the offshore team, fostering a collaborative environment and providing mentorship when necessary
  • Functionally working with team of experts to incorporate industry leading best practices into services and solutions as well working with them to enable meticulous implementation strategic priorities
  • Translate complex data insights into clear visuals and detailed reports for both technical and non-technical stakeholders
  • Expertise in working Proof of Concept/Prototype development to pilot and pivot new capabilities
  • Work in collaboration with cross-functional teams to maximize value
  • Provide effective and timely responses to ad hoc requests
  • Should have agile mindset to continuously improve and augment the solutions via different tools and technologies

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Desirable requirements:

  • Masters in life-sciences/ management/Statistics or Computer Science
  • Strong technical and functional expertise in analytics, reporting and data visualizations
  • Experience of 7+ years in pharma or industry with wide maturity of analytics and reporting
  • Experience in leading and delivering advanced analytics, reporting, and data management functions, with specific emphasis on specialty pharmacy data sets and patients services preferred
  • Excellent written and oral communication skills, including the ability to translate a complex reports and analysis into easy to understand presentations
  • ETL skills like excel anSQL(must have) and DataIKU (good to have) and Advanced dashboard development (PowerBI, good to have)
  • Experience in working with country pharma offices and understands the patient landscape
  • Experience in working with service based organizations with good exposure to consulting and decision making roles
  • Ability to bridge the gap between the business team and tech. team by playing the analytics translator role
  • Experience in understanding and designing wide variety of complex data models
  • Expert understanding of enterprise standard platforms, tools and technologies
  • Ability to motivate and inspire teams, individuals working on products and projects
  • Passion and commitment to drive results through unbossed wow and growth mindset
  • Strong communication skills with flexibility to adapt wow for different cultures
  • Strong analytical thinking with problem solving approach
  • Should have exposure to cross-functional/ cultural work environment
  • Should be customer service oriented

Languages :

  • English.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Division
Operations

Business Unit
CTS

Location
Mexico

Site
INSURGENTES

Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.

Functional Area
Marketing

Job Type
Full time

Employment Type
Regular

Shift Work
No

Client-provided location(s): Av. Insurgentes Nte., Ciudad de México, CDMX, Mexico
Job ID: Novartis-REQ-10014337
Employment Type: Full Time