Summary

Associate Director who possesses robust communication abilities and excels in managing teams, with a solid track record in Video Conferencing space. The ideal applicant will have a minimum of 5 years managing global scale services / operations and a demonstrated proficiency in overseeing video conferencing systems.

About the Role

Major accountabilities:

• Defining of standards, governance, and run & build services for:
  • Conference rooms, collaboration spaces, & devices
  • Broadcasting, streaming, and video optimization technologies
  • Major events, virtual congress platforms, and production technologies technical integration for broadcasting/live streaming
  • Digital signage
• Develop and execute reporting and business intelligence for all conferencing services.
• Strategy and planning on emerging conferencing technology
• Act as a point of contact for external vendors and internal clients
• Act as an escalation point of contact in high priority incidents and changes
• Serve as the liaison for Novartis internal stakeholders during routine interactions with our vendors and facilitate the corresponding report sessions.
• Maintain responsibility for all compliance obligations of the platforms in a strictly regulated industry to ensure adherence to established compliance and security norms.
• Lead the relevant initiatives in updating the legacy systems to the current industry standards.
• Supervise the standard room deployment projects end to end from deployment to sunset.
• Guaranteeing smooth operation and uninterrupted delivery of all live events and webcasts.
• Manage the budget and financial accountability for a specific team segment, contribute to forecasting of budgeting and expenditure projections.
• Managing the entire lifecycle of the relevant products.
• Investigate and convey improvements for current or forthcoming products that align with the company's strategic objectives and targets.

• Number of legacy rooms refreshed to the standard
• Content adherence with no compliance violations
• Platform conformity with no vulnerabilities or findings
• Commit to the general cost saving opportunities and define the areas for saving.
• Number of alternative conferencing platforms that diverge from standards.
• Support the associates with inputs for training materials / videos or sites.
• Compliance and audit readiness for all the applications

• Minimum of 8+ years of experience in managing global conferencing solutions.
• History of stakeholder management in a global environment with a minimum of 5 years of experience
• Over a decade of progressive IT industry experience and expertise in IT Service Management/Operations.
• Major Change.
• Strong customer orientation.
• Ambiguity.
• Ability to work and lead (a cross-functional team) in a matrix.
• Proven Ability to Develop trust-based relationships with global teams
• Experience working cross-functionally and trans-nationally.
• Market and customer intelligence.
• stakeholders' management

• Knowledge and awareness of respective technology industry standards (e.g. MTR, Zoom, Cisco Conferencing)
• Strong analytical and problem solving skills.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced, dynamic environment.
• ITIL V4 Foundations Certification
• Communication, Group Problem Solving, Incident Management, Information Technology (IT) Infrastructure, IT Governance, IT Service Management (ITSM), Microsoft Teams Rooms Management, Cisco Webex, Risk Management, Stakeholder Management

• English.