Desktop Support Techs, We Want You!
The Northrop Grumman Classified Solutions team is seeking a qualified PC Network/Desktop Support Technician to join our qualified, diverse, and dynamic team of on-site technical professionals.
The selected candidate will be required to work on-site, full-time, at our Rolling Meadows, IL campus. The individual will perform the following duties on a day-to-day basis in support of the program:
Roles and responsibilities include:

Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC configurations.

* Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users.

* Completes paperwork and other tasks needed to satisfy Security requirements. Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified data spillage incidents.

* Coordinates with users, program staff, server administrators, network engineers, and customer and IT management.

* Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.

* Works with engineers to resolve support issues, escalating to proper personnel where appropriate.

* Participates in new installations, testing and special projects as needed.

* Spends significant portions of the day away from the desk supporting users and moving equipment.

* Exhibits good communication skills, an energetic approach, and patience with customers.

* Lift up to 40 pounds.

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site.
Basic Qualifications:
To be considered for this position, you must minimally meet these knowledge, skills, and abilities:

High School diploma and 2 years of IT related experience; OR an Associates degree and 0 years of IT related experience; OR a Bachelor's degree and 0 year of IT related experience is required
* Experience with Microsoft products such as Windows 10/11, Outlook, Word, Excel, PowerPoint, and Visio
* Must have experience with Microsoft Office
* Must possess a DoD 8570 IAT level II (or higher) baseline certification (example: Security+ CE); or have the ability to obtain the certification within 6 months from start date as a condition of continued employment
* Candidates must have a current DOD Secret level security clearance (or higher), to include a closed investigation date completed within the last 6 years OR must be enrolled in the DOD Continuous Evaluation (CE) Program, in order to be considered
* Candidates must have the ability to obtain, and maintain, access to Special Programs as a condition of continued employment
Preferred Qualifications:
Candidates with these desired skills will be given preferential consideration:

The ideal candidates will have an Associates degree (or similar technical diploma/degree), a Security+ CE, and 2 years of experience with IT related hardware/software preforming as a PC Support Tech in a classified environment
* Experience supporting large user populations in a secure environment
* Proficiency in administration and troubleshooting of desktop PCs
* Ability to work in a fast-paced environment where multiple projects are being developed and deployed simultaneously
* Must be able to work well within a team environment and able to adapt quickly to change
* Active DoD Top Secret clearance is highly desirable
We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. Our Employee Resource Groups (ERGs) offer opportunities to be a friend, be active, be a volunteer, be a leader, be recognized, and to be yourself. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us!
Salary Range: $47,600 - $79,400
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.