Northrop Grumman is seeking a PC Support Tech candidate to provide technical support for computers and associated networks. This role will require a full-time on-site location of Clearfield, Utah and there is no opportunity for telecommuting. This position will be on Friday, Saturday and Sunday and the hours will be 6 am to 6 pm. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors.
Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software.
* Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records.
* Maintains trouble logs.
* Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
* Performs basic PC, PBX, and network software programming.
Additional Duties Include:
• Conduct a continuous monitoring program for all off network (enclaved) computers
• Coordinate with local operations supervisors to schedule patching, virus updates and other hardware and software support for all unclassified off-net and advanced manufacturing computers around shop floor production schedule to eliminate/minimize production downtime and ensure no lost product due to unexpected/unplanned IT activities
• Perform monthly patching, virus updates and other hardware and software support per DFARS and CMMC controls and requirements.
• Provide off-hour on-call support and after-hours and/or weekend work based on shop floor production schedule when required
• Perform troubleshooting, hardware, software and systems installs for all shop floor computers
• Perform off-net and shop floor systems support for server and system administration
• Perform network technician/hands-on support for network teams to support connectivity to network and trouble-shooting (check ports, patch-thru's, basic port-config)
• Work with InfoSec and local business leadership to support audits and audit findings on off-net equipment
• Work with InfoSec to ensure compliance with DFARS and CMMC requirements and controls
• Work with equipment vendors to update hardware, software and connectivity to the equipment
• Work with vendors to troubleshoot problems
• Ensure system, configurations, data etc. are backed up and secure for DBR purposes
Basic Qualifications: • High School diploma or equivalent and a minimum of 2 years technical support experience • Must be able to lift and carry a minimum of 50 lbs.
• Must be able to spend an entire workday on their feet (walking, standing, crawling under desks) • US Citizenship is required for this role and candidates must be able to obtain and maintain DoD secret clearance following hire.
Preferred Qualifications: • Customer relationship skills - must have a passion for customer support
• Strong troubleshooting and problem-solving abilities • Understanding of NIST 800-171 and CMMC compliance and controls • Implementation and management of controls for compliance to NIST 800-171 and CMMC • Prior experience supporting Operations in a Manufacturing environment
• Must maintain a neat and organized work area
• Strong verbal and written communication skills
• Ability to complete multiple simultaneous projects in a timely manner
• Self-starter/ Quick learner / self-directed • Work with minimal supervision in a fast paced environment • CompTIA Security + CE or other DoD 8570 equivalent certificate • Proficiency in remote administration and troubleshooting of desktop PCs, SCCM, PowerShell • Experience in Active Directory configuring user and computer accounts • Active or Current DoD secret clearance
Salary Range: $43,100 - $73,900
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.