Requisition ID: R10173588
Category: Information Technology
* Location: Linthicum, Maryland, United States of America
* Clearance Type: None
* Telecommute: Yes-May consider hybrid teleworking for this position
* Shift: 1st Shift (United States of America)
* Travel Required: Yes, 10% of the Time
* Positions Available: 1
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Supporting Managed Print Services (MPS), The Info. Sys. Tech. Analyst provides responsive quality customer service and support. This role is the Key MPS focal, and escalation point for Baltimore, MD and surrounding locations.
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Job Duties include:
Participates in facilities meetings, supplier oversight and coordination of installation, move and removal activities.
* Performs analysis of customer requirements, may recommend options to meet requirements.
* Responsible for storage media destruction and accountability.
* Responsible for monitoring and communication to maintain/improve Service Level performance.
* Participates in process documentation, knowledge base content, and customer communication materials as needed.
Basic Qualifications:
Must have at least 2 years of relevant experience with a Bachelors Degree OR 4 years of relevant experience with an Associates Degree OR 6 years of relevant of experience with a High School Diploma/GED OR a relevant Masters Degree with 0 years of experience.
* Must have experience and understanding of IT Service Delivery.
* Must have an understanding of enterprise print devices and services.
* Knowledge of Managed IT services and tools.
* Data analysis and reporting experience using Excel.
* Understanding of Agile methods.
Preferred Qualifications:
Managed Print Tools experience is highly preferred.
* Agile experience is nice to have.
* Experience in knowledge management documentation and customer communication is preferred.
Salary Range: $75,700 - $113,500
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.