Responsibilities will include but not be limited to the following:
Resolve issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service.
Document and submit problem resolutions to the knowledge database in order to assist other Help Desk personnel with problem resolutions.
Record, maintain, and update records in the Incident Management system; perform analysis of problems and assist with corrective action to restore functionality, and work with technical, customer service, or development staff to resolve recurring problems and issues with applications and/or products.
Service Desk provides 7x24x365 support including weekends and holidays.
Review input data to verify adequacy and appropriateness of material required for data processing and related operations.
Review output data to verify completeness, accuracy, and conformance to quality standards and specifications.
Maintain accurate internal records.
Basic Qualifications:
• High School diploma or equivalent with 2 years of additional education and/or experience.
• Candidates must have the ability to obtain a DOD Secret level security clearance prior to start
• Current DoD Secret security clearance is required on Day 1 of employment; maintaining the required clearance will be a condition of continued employment.
• The selected candidate will be required to obtain a Special Access Programs (SAP/SAR) clearance within a period of time as determined by customer and/or program requirements; maintaining SAP/SAR will be a condition of continued employment.
• Experience troubleshooting, installing, and configuring Desktops running Windows OS (including Windows 10), as well as the Microsoft Office Suite (Outlook, Excel, PowerPoint, Word).
• DoD 8570 IAT Level II baseline certification (example: Security+ CE), or have the ability to obtain the required certification within 6 months of start date as a condition of continued employment.
• The ability to lift 40 pounds.
• The ability to work after hours and/or weekends as needed.
Preferred Qualifications:
• Have an active U.S. Government DoD Top Secret security clearance at time of application, current and within scope, with an ability to obtain and maintain Special Access Program (SAP) approval within a reasonable period, as determined by the company to meet its business need.
• Bachelor's degree in relevant field.
• CompTIA A+, Network+, Dell, HP, or other certification(s).
• Experience with remote administration.
• Experience with PowerShell scripting.
• Experience with zero and/or thin client devices.
• Experience in Active Directory configuring user and computer accounts.
• Cross-platform experience (i.e. two or more of the following: Windows, Linux, Solaris, OSX, UNIX, etc.).
• Experience supporting VMware VDI (Virtual Desktop Infrastructure).
Salary Range: *$42,000 - $70,000
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.